Water Wave Wig Transparent Lace Wig 100% Human Hair Natural Hairline

Failed Deliveries / Refused Shipments / Incorrect Shipping Address

If the incomplete or incorrect address information is the major cause shipment delays or the package damage, ZlikeHair will be not responsible any fee or exchange requirement. Please double check the address before placing your order.

If for any reason you do not absolutely love the item you ordered, we gladly offer returns and Free exchanges service. Please do not cut the lace, make sure the wig is BRAND NEW unaltered, unworn, unwashed, undamaged and in original packaging within 30 days.

Order Change:

The order can not be changed once the wig finished processing, so please email us for changing order within 3 hours after placed your order.

Order Cancellation:

The order can be freely cancelled before wig shipped out. 

Exchange policy:

If your wig is brand new, Contact us by service@zlikehair within 30 days after receiving your package to make an application for exchange. Emails received after 30 days will not be taken into consideration. We will response within 24 hours on business days.

Please email us with photos of the hair for our reference.

For any price differences between the exchanged items, we will charge you extra or credit back the overcharge.

There is no restocking fee charged.

Return Policy:

If your wig is brand new, Contact us by service@zlikehair.com within 30 days after receiving your package to make an application for exchange. Emails received after 30 days will not be taken into consideration. We will response within 24 hours on business days.

Please email us with photos of the hair for our reference.

About Refund

We will charge $20 Shipping fee for return order

For returned items or items for exchange, we will need 1-2 business days upon receiving your item(s) to process the solution.
After this time, the refund time-frame is as below:
Paypal account refunds:  within 48 hours
Credit card refunds: Between 7-10 business days

NOTICE:

Customized orders

Customized orders are non refundable or Exchangeable. Please ensure you are fully aware of what you are ordering before purchase to avoid any disappointment.

Duty OR Package Lost:

The customer must contact us before sending the package to us for return or exchange since we will not be responsible for lost packages and we have all rights to refuse the package if you send it back without our permission.

If you have other questions, please email us at service@zlikehair.com

Order And Shipping

Q:How do I pay for an order?  

A:  To pay for your order on zlikehair.com, follow the steps below:

1) Select the order and click the "Pay Now" button, or choose add to cart, than go to the checkout page.

2) Choose payment method on the checkout page

Q: What types of payment do you accept?

A: We accept the following payment methods:   

Paypal, any credit cards that can connect to pay with paypal.

Q: When will you ship the hair and How long is the shipping?

A: Generally, we will despatch your order the other day since the date you placed the order. shipping to USA usually take 4-6 working days, to Europe 5-8 working days, Usually we shipping the product with 24 hours, Orders placed over the weekend will be shipped first thing Monday morning unless it is a holiday. However, we may need to wait for 1 or 2 days for the stock at times, thus the delivery will be delayed for 1 or 2days.Shipment is proceeded by Fedex/DHL. Kindly note below:P.O Box is not acceptable.

Q: Is there any custom duties?

A: Custom duties depends on your country custom policy, we usually put low value on the invoice to avoid the potential tax. You can also tell us the value you want to declare when you place order.

Q: Does Amanda hair guarantee delivery time?

A: Because the post office handles your shipment, we cannot guarantee the exact time of delivery. However, we will give you an idea of when the package will arrive. We suggest you to make orders 4 days in advance thus you will have sufficient time for shipping.

Q: What if my order delivery was delayed?

A: We definitely will deliver your order in time under normal circumstances. While, shipping delays may occur due to holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times.